Cookie Policy

This Cookie Policy explains how Home Visit Hub (“we”, “us”, “our”) uses cookies and similar technologies on www.homevisithub.com (the “Service”), a directory and coordination platform connecting people with service providers offering in-home support and services.

This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and give us information about how the site is used. Similar technologies include local storage, pixels, and tracking scripts — we refer to all of these collectively as “cookies” in this policy.

2. Types of Cookies We Use

2.1 Strictly necessary cookies

These are essential for the Service to work and cannot be switched off. They include cookies that:

• Keep you logged into your account
• Remember items in progress (e.g. a form you’re filling in)
• Support security features (e.g. our use of Cloudflare for site protection)

These do not require consent under UK law, as they’re necessary to deliver the Service you’ve requested.

2.2 Analytics / performance cookies

These help us understand how visitors use the Service — e.g. which pages are visited, how long people stay, and where visitors come from — so we can improve it.

• Google Analytics
• Contentsquare

2.3 Functionality cookies

These remember choices you’ve made (e.g. location, display preferences) to give you a more personalised experience.

2.4 Marketing / advertising cookies

These track browsing habits to enable us (or third parties) to show you relevant adverts on this or other sites.

• Meta Pixel
• Google Ads

Analytics, functionality, and marketing cookies are only set with your consent, which you can give or withdraw via our cookie banner/settings tool.

3. Third-Party Cookies

Some cookies are placed by third-party services we use to operate the Service, including:

• Cloudflare — for security, performance, and content delivery
• Payment provider, e.g. Stripe/GoCardless — for processing payments
• Google Analytics — for site usage statistics
• Contentsquare — for UX analytics, such as how visitors interact with pages
• Other third-party software

These third parties may set their own cookies, over which we have limited control. Please refer to their respective privacy and cookie policies for further detail.

4. How Long Do Cookies Last?

• Session cookies — deleted automatically when you close your browser
• Persistent cookies — remain on your device for a set period (e.g. 30 days, 1 year) or until you delete them manually

5. Managing Your Cookie Preferences

You can manage or withdraw consent for non-essential cookies at any time via:

• Our cookie settings panel — select “Cookie settings” in the site footer, or use the banner shown on your first visit
• Your browser settings, which allow you to block or delete cookies (see your browser’s help section for instructions)

Please note that blocking strictly necessary cookies may affect how the Service functions, including your ability to log in or use certain features.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal/regulatory reasons. We’ll update the “last updated” date above when we do.

7. Contact Us

If you have questions about our use of cookies:

Home Visit Hub, hello@homevisithub.com